Terms and Conditions

General

Beads & Bling takes your privacy concerns very seriously. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and we will not pass it onto any 3rd party without your express prior consent.  We will never sell your details to anyone.  Any purchase of goods from this website implies your consent for your details to be passed to the external delivery company and also to the payment processing company.

Personal Details

When you place an order through our website or join our loyalty scheme, we will take certain details from you such as your name, address and phone number.  We protect the privacy of this information using highly secure, password-protected servers. The information you provide will be kept confidential and used to support your customer relationship with Beads n Wire.  It will help us to maintain your account and alert you to new products, special offers and services, as they become available.

We endeavour to keep our information accurate and up to date. Once you have set up an account with Beads n Wire you can check and amend the information we store for your account by logging into our website.  Amend as required and click “Continue”.  Alternatively, you can email us at info@beadsnwire.com.au requesting that we update, modify or delete your account information.

Newsletter

As part of our customer service offering we provide a regular email newsletter service. This service brings to you details of special offers and product promotions as well as information on new products.  We will automatically include you in the distribution list when you set up an account either on the website or through our loyalty card programme.  If you do not wish to receive the newsletters, please call or email us.

Terms of Use

Returns
We will happily exchange items that either (i) were already damaged when you received them, or (ii) were not what you ordered, subject to the following condition.

The items being returned must be either delivered to the shop by hand or sent by registered post at your expense, together with the original receipt within 28 days of purchase.  Items that were custom-made designs or that have been altered may not be returned or exchanged.

Payment

Our website accepts payment by Visa and MasterCard only.  Our order checkout module is on a secure server to protect your credit card information. Charges will be made when the order is ready to ship.

All credit card orders are subject to verification. Please make sure you supply any requested information, and provide us with easy means of getting back to you if need be, so that your order can be processed without unnecessary delays. Never ever send your credit card number through email as it is not a secure form of communication.

Delivery/Shipping
We deliver throughout Europe and also to the US (but not Canada - yet) and offer convenient shipping methods for delivery from Ireland.  During the checkout process, you will have the opportunity to choose between either An Post (the Irish postal service) or TNT (a courier company) and view the actual shipping charge for your order.  You can always go back and change your choice of shipping method in order to recalculate the shipping charge before you submit the order to us.  Orders are processed on a first come first ship basis provided the items are in stock. You will be notified of any delay by email.  Please note that TNT cannot deliver to P.O. Boxes.  For some orders we will be validating shipping and billing information.  Assuming we have no difficulty validating, orders will be shipped in two to three business days.

We are located in NSW, Australia. For international orders, it is the customer’s responsibility to pay any import duties or taxes that might be applied by your country.

Photographs

Products images featured on this website are intended to represent the general design and appearance of the item.  We try our best to show the true colours of our products, however computer screen resolutions and colour settings play a major part in how product colours are displayed.  

Classes

There is a deposit required of 50% of the cost of the course payable in advance of the course with the full balance due 7 days prior to the commencement of the course.  The deposit is non-transferable and non-refundable.  If you paid for your course in full and you are unable to attend a course for any reason and give us less than 28 days then the entire cost of the course is non-refundable.  If you do not attend a course and do not give us sufficient notice of your intention not to attend, the full balance of the course will still be payable by you. 

If we cancel any course then we will give you sufficient notice and offer you the option of transferring to another course, a refund, a voucher for the shop or an alternative date for the original course.  Although we do endeavour to contact students the week of their course to confirm the details, it is the responsbility of the customer to remember their course booking and attend the course.