Shipping and Returns Policy

When do we ship?

In most cases, orders are packaged and shipped on the next business day. Some early orders may be shipped sooner (i.e. same business day). In general, in-stock items are shipped within 2 business days.

Out of stock items

Out of stock items are shipped as soon as new stocks are received from our suppliers. We will notify you if an item is out of stock with an estimated shipping date. Such notification is made either via the website (if item is out of stock at the time of your order) or via e-mail (if the item is found to be out of stock after the order was entered). Our inventory is updated nightly.

It is important for you to provide us with a correct e-mail address for the notification process to work well. It is equally important for your mail provider to NOT treat our e-mails (from beadsnwire.com.au) as spam.

How do we ship?

We use Australia Post as our postal carrier. In completing your order you will be given several options for the delivery of your order. You will be notified by email when we have shipped your order.

Domestic shipments

Our aim is to minimise time in transit as well as shipping cost. These ideals are translated into your available shipping options. Both these factors should be considered before choosing the method of shipping.

Express service

If you upgraded to express, then we will strive to package and ship the order out via AusPOST Express the same day if the order is received before 12 Noon (local time) and on the next business day if we receive the order after 12 Noon (local time).

International destinations

When we ship outside Australia, we prefer to use AusPOST International Air Mail as opposed to AusPOST International Sea Mail.

International Customs

We always complete the required customs forms. We will NOT misrepresent any order sent. If customs charges are involved, payments are your responsibility. Due to security restrictions, we may not be able to ship to PO Boxes in some countries. Please provide street addresses when possible. We are not responsible for losses, damages, or theft for international shipments. Our responsibility ends when we hand the package to the carrier with proper postage and with the address provided by you.

When can I expect my package?

Most options will also list an estimated delivery timeframe.

Actual delivery timeframes depend on your carrier's route, weather conditions, size of shipment, your availability to sign and/or receive, accuracy of address you provided, and other factors that are out of our control.

Shipping delays, damages, or losses

Please note that we cannot be held responsible for delays, damages, or losses during shipping.

Erroneous selection of “Customer Pickup"

If you live outside NSW, and have selected “Customer Pickup", we will wait until 5PM (local time) on the day the order is received to hear from you about when you want to pick-up. If we haven't heard from you by that time, we will assume that your out-of-state order was created with an incorrect shipping option and automatically void the order.

Incorrect or incomplete address

If it is found that an order was not able to be delivered due to an incomplete or incorrect address provided by you, then it is your responsibility to reclaim your package from the carrier (if it is still in the carrier's possession).

Our responsibilities

We are not responsible for losses, damages, or theft of orders once the order is handed to the carrier. Our responsibility ends when we hand the package to the carrier with proper postage and with the address provided by you.

If the shipment is returned to us, we will notify you promptly via e-mail about returned shipment and resend the shipment upon payment of a reasonable amount for shipping the package yet again to the complete/correct address.

If the package could not be delivered to an address for other reasons (reasons other than incorrect or incomplete address), then, we will notify you after the shipment is returned to us and take further action upon payment of a reasonable amount for shipping the package yet again to the complete/correct address.

Note on cost of shipping and handling & shipping

Firstly, shipping cost is calculated by weight and each item has a weight code. In some instances, we have to ship in multiple boxes because of carrier weight or size restrictions and other factors.

Also, the actual postage cost is just one component of the Shipping and Handling total. Some items that may be included in that amount are cost of insurance (for higher value orders), delivery confirmation cost, credit card surcharge, handling cost, packaging, shipping platform cost, and other fulfilment related expenses.

If you suspect that the shipping cost is unreasonably high, or if your order value is over $1000, please e-mail us at sales@beadsnwire.com.au and we will consider shipping discounts after investigating actual costs for shipping and handling.

What are the Return / Refund policies?

We will happily exchange items that either (i) were already damaged when you received them, or (ii) were not what you ordered, subject to the following condition.

The items being returned must be either delivered to the shop by hand or sent by registered post at your expense, together with the original receipt within 14 days of purchase. Items that were custom-made designs or that have been altered may not be returned or exchanged. Please note that we will not be able to refund any delivery charges.

We will happily exchange items that either (i) were already damaged when you received them, or (ii) were not what you ordered, subject to the following condition.

The items being returned must be either delivered to the shop by hand or sent by registered post at your expense, together with the original receipt within 14 days of purchase. Items that were custom-made designs or that have been altered may not be returned or exchanged. Please note that we will not be able to refund any delivery charges.